CSA guidance: Tracing factsheet - information about the tracing process, often used by CSA members to locate and/or verify contact information provided to them by the original creditor (bank/phone company/gas and electric company etc).

CSA summary: Enforcement - often referred to as 'bailiff activity', this document provides an overview of the difference between a debt collector and an enforcement agent/'bailiff', and what to do if you need to complain about enforcement.

CSA summary: Commercial collections (also referred to as business-to-business debt collection) - a brief summary on some of the rules that might apply for commercial collections.

Money Advice Service (MAS): What is a Debt Management Plan?

Money Advice Service (MAS): What to do if your debt management plan has stopped - advice from MAS for customers who use a debt management company and this company then leaves the market. This link also includes a list maintained by MAS of debt management companies that do not have FCA authorisation and therefore should not be offering debt management plans to customers.

Encore Capital Group: Economic Freedom Study 2025 - This study asked 6,000 people in Encore’s largest markets, the United States and United Kingdom, their feelings about personal finances and the economy, what causes them the most financial stress and the best ways to address their financial challenges

Intrum: European Payment Report 2025

Lowell: Financial Vulnerability Report - The Financial Vulnerability Index is a tool designed to measure and monitor financial resilience both nationally and locally across the UK.