Print Page
CSA review
more
| CSA Supplier Member benefits |
|
 CSA Supplier Membership is a cost-effective way to showcase the products and services of companies that do not carry out debt recovery itself, but have a product/service that can support the processes of a company in the debt collection industry. CSA Supplier Membership provides you with a platform to get in front of CSA Members, and includes the additional benefits listed below.
Company details listed on CSA Supplier Member DirectoryCSA Supplier Members are added to a dedicated directory on the CSA website where a company profile, logo and key contact details are listed and visible to site visitors. A link to your company webpage is also included.
Use of CSA Supplier Member logoCSA Supplier Members may use the CSA Supplier Member logo on their website and other marketing collateral.
Save 33% on UKCCC exhibition packageThe UK Credit & Collections Conference (UKCCC) is the CSA's annual conference, features a programme of plenary and breakout sessions from industry experts, plus an industry exhibition. CSA Supplier Members receive a 33% discount on exhibition packages through their membership, enabling you to showcase your products and services first-hand to those working in a range of roles within the credit and collections industry. Exhibitor and sponsor feedback consistently reports high satisfaction levels of footfall, networking opportunities and brand exposure received, making the UKCCC and CSA Awards a must-attend industry event.
Present up to two webinars per yearCSA Supplier Members are offered the opportunity to present up to two free 30-minute live webinars per calendar year of membership to CSA Members and non-members. The CSA works with you to organise, promote and run each webinar via our webinar platform. Recordings of webinars are shared with you post-event, enabling you to place them on your own website, use for future marketing or to post on your own social media channels. Recordings are also uploaded to the CSA website and shared with members.
EventsThe CSA holds a selection of events throughout the year, ranging from the free monthly online Virtual Members' Meetings to member-exclusive Regulation Roundtables, from specialist workshops (with discounted rates for CSA Members) to dedicated meetings for DCAs, buyers, law groups etc.
Email updates & social mediaStay up-to-date with industry news through a regular schedule of email updates covering key areas such as compliance, industry and Association news and events. Additional member communications are also distributed as required. Regular email communications include:
CSA Members can sign-up as many members of staff that they wish to receive communications, and email subscription preferences can be tailored to suit the needs of each contact. The CSA also has social media channels: Main account
Professional Indemnity Insurance with Howden
It is highly recommended that all companies operating in the debt servicing industry carry professional indemnity insurance. This provides protection in respect of claims (or potential claims) arising from your professional services. In conjunction with the CSA, Howden has developed a competitive solution to this through a specially negotiated professional indemnity scheme.
Professional Indemnity Insurance with UKGlobal
It is highly recommended that all companies operating in the debt servicing industry carry professional indemnity insurance. This provides protection in respect of claims (or potential claims) arising from your professional services. In conjunction with the CSA, UKGlobal Risk Solutions Ltd has developed a competitive solution to this through a specially negotiated professional indemnity scheme. Compliance, guidance and access to the CSA Member ZoneCSA Members can register as many additional members of staff that they wish in order to grant them access to the CSA Member Zone area of the CSA website. This exclusive member-only area contains a wealth of documents, guidance, event materials and other membership benefits. Content includes guidance on:
The Member Zone also includes an archive of:
Additional compliance supportThe CSA also offers members compliance-related support, such as assisting with any specific queries, providing feedback on complaints received and raising issues with the FCA (and other regulators) when required.
UKCCC & CSA Awards The award-winning UK Credit & Collections Conference (UKCCC) is the Credit Services Association's flagship annual event, bringing together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders. The day concludes with the UKCCC Gala Dinner & CSA Awards, recognising the dedication and commitment shown by firms, teams, and individuals working in our industry. The majority of CSA Awards categories are only open to CSA Members, and entry into the awards is free. 
Quarterly digital newsletterThe quarterly CSA Review digital newsletter contains a round-up of all industry and Association news and updates, and offers CSA Members the opportunity to submit content for consideration - such as press releases and general news.
Training As well as being a well-established industry trade body, the CSA* is also an award-winning learning and development specialist and an Approved Apprenticeship Training Provider. It supports its member firms, and employers in wider sectors to train, improve and assess their workforces in our specialist areas of credit, collections, compliance, counter-fraud, and debt advice. Our mission is to ensure that professionals working in our industry and related sectors have access to the best quality, up-to-the-minute training and development opportunities. In 2017, we became an Approved Apprenticeship Training Provider, and both our employer and apprentice feedback reviews are listed as “Excellent” on the gov.uk website for apprenticeships**. in 2022 we received a 'Good' rating from Osted for our apprenticeship training provision. We champion collections and debt purchase as a highly regarded profession that offers attractive and rewarding career opportunities for all. We also offer the Collector Accreditation Initiative (CAI), an affordable online test to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory risks and uphold the high standards of the CSA Code of Practice. The Collections Learning Initiative (CLI) is an affordable and effective way to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.
 Working with Samaritans, CSA launched a short free online learning module aimed at helping debt collection agencies give their frontline staff the latest tips and advice about how to appropriately conduct sensitive conversations with individuals in vulnerable circumstances. The ‘Supportive Listening’ module is being made available to CSA member firms free of charge and complements the existing CSA Collector Learning Initiative, which helps all collections firms throughout the sector to update skills across a range of relevant topics. *CSA (Services) Ltd as a subsidiary of the Credit Services Association (CSA).
|
Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map
T: 0191 217 0775
Credit Services Association Limited
Registered in England and Wales No. 00089614
CSA (Services) Ltd
Registered in England and Wales No. 05055685
Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA
