As the voice of the collections and purchase industry, the CSA works extremely hard to communicate member views to key stakeholders, including regulatory bodies and government, with the aim of making legislation and regulation less burdensome and more proportionate for members, and enhancing awareness of the work that members do.

Our engagement with these stakeholders is often accomplished through direct meetings, where we will raise concerns, lobby for change and fight to shape regulation so that it does not prohibit members. 

CSA reports

The Credit Services Association aims to engage policy-makers, support best practice and promote standards and the specialist skills our sector can bring to recoveries and the credit cycle. Some of our recent policy and research reports are available below:

View reports