CSA Webinars

The CSA run a series of online webinars for members throughout the year. An online webinar enables presenters and speakers to deliver presentations online and members can attend remotely and therefore reduce the amount of out-of-office time.

Webinars are free to attend and enable members to receive important industry updates from the comfort of their desks. A recording of each webinar is also available afterwards allowing members to access the content and presentation slides 'on demand'. Webinars also give members the opportunity to ask the speakers a series of questions anonymously.

Previous webinars with supporting materials where available can be accessed via the links below.

2025

CSA Supplier Member webinar: Addressing 5 Big Problems that delay Debt Collection Software Delivery - Telrock (24 July 2025)

CSA Supplier Member webinar: FCA Vulnerability Review: Building towards a unified ecosystem - TransUnion (1 May 2025)

CSA Supplier Member webinar: The Collections Data Advantage: Closing gaps & opening opportunities - Data on Demand (20 March 2025)

CSA Supplier Member webinar: Ensuring your phone numbers are valid and contactable with HLR Lookup - HLR Lookup (27 February 2025)

CSA Supplier Member webinar: The Competitive Edge: Leveraging Convenience to Transform Collections - Financial Cloud (6 February 2025)

CSA Supplier Member webinar: How to optimise postage costs and future insight - Adare (30 January 2025)

2024

CSA Supplier Member webinar: Providing a customer-centric payments lens in the collections process - Acquried (28 November 2024)

CSA Supplier Member webinar: DebtStream – Changing The Face Of Collections - DetbStream (21 November 2024)

CSA Supplier Member webinar: Smarter Debt Collection: The Winning Combo of AI and Human Agents - Webio (24 October 2024)

CSA Supplier Member webinar: Consumer Duty impact on daily operations? New IT or even AI needed? - Presented by Relational

CSA Supplier Member webinar: Beyond the Data: Expanding Horizons in UK Collections with Data On Demand - Data on Demand (26 September 2024)

CSA Supplier Member webinar: how tools such as Speech Analytics & Work Force Engagement can help support employee retention - TCN (15 August 2024)

CSA Supplier Member webinar: AI in debt collection: Today, tomorrow and the impact and potential of digital and WhatsApp - Webio (3 July 2024)

CSA Supplier Member webinar: Detecting fraudulent and gone away mobile phone numbers - HLR LookUp (18 June 2024)

CSA Supplier Member webinar: Avoiding the pitfalls of software implementation - DebtStream (23 May 2024)

CSA Supplier Member webinar: Personalisation in Financial Services: A Blueprint for the Future - Financial Cloud (15 May 2024)

CSA Supplier Member webinar: Unleash the hidden potential of your collections system - Arum (8 May 2024)

CSA Supplier Member webinar: Trends in Digital Contact Channels - Data on Demand (2 May 2024)

CSA Supplier Member webinar: New vs traditional payment methods - the benefit - Indigo Cloud (25 January 2024)

2023

CSA Supplier Member webinar: Email – Uses, Best Practice & Management - Saascoms (13 December 2023)

CSA Supplier Member webinar: Mobile communications compliance and the quest for excellent customer experience -  Esendex (30 November 2023)

CSA Supplier Member webinar: The Collection Payment Journey: Key Drivers for Increasing Collection Rate Success - Acquired (15 November 2023)

CSA Supplier Member webinar: Will technology have replaced people in collections within 5 years? - DebtStream (8 November 2023)

CSA Supplier Member webinar: Consumer Duty - what have we learned so far? - Arum (19 October 2023)

CSA Supplier Member webinar: Robot overlords, AI… and a cup of tea: Automation in collections - Indigo Cloud (21 June 2023)

CSA Supplier Member webinar:  How RegTech can help firms monitor and evidence Consumer Duty outcomes - Recordsure (18 May 2023)

CSA Supplier Member webinar:  Using behavioural insights to improve customer treatment paths & communications - Arum (19 April 2023)

CSA Supplier Member webinar: Data on Demand... What's all the fuss about?! - Data on Demand (23 March 2023)

CSA Supplier Member webinar:  Changes in Collections – The New Demographic- DebtStream (23 February 2023)

CSA Supplier Member webinar:  Data quality & cost efficiency under review - Relational (2 February 2023)

2022

CSA Supplier Member webinar:  Duty-bound: Data-driven conusmer outcomes - Arum (27 October 2022)

CSA Supplier Member webinar:  Tactical Digital Transformation - Adare (25 August 2022)

CSA Supplier Member webinar:  How does inflation, economy & other issues influence credit & collections? - Saascoms (13 July 2022)

CSA Supplier Member webinar:  Who we are and what we do - Relational S.A (26 May 2022)

CSA Supplier Member webinar:  How do your digital & voice collections strategies stack up against your peers? - Arum (28 April 2022)

CSA Supplier Member webinar:  Moving to mobile first: How Debt Managers drove £4.7million in new arrangements - Esendex (6 April 2022)

CSA Supplier Member webinar:  Achieving Better Customer Outcomes - Data on Demand (15 March 2022)

CSA Supplier Member webinar: Enabling anywhere operations – and relieving remote working fears - Adare (2 March 2022)

2021

CSA Supplier Member webinar: Auto-Tune your payment processes - Trust Payments (15 December 2021)

CSA Supplier Member webinar: Technology's vital role in enabling firms to meet the FCAs Complaints DISP rules - Worksmart (9 December 2021)

CSA Supplier Member webinar: Digital can transform your collections function  - Arum (11 November 2021)

CSA Supplier Member webinar: Tsunami of Pandemic Debt: The front line reality & how firms should be preparing - Data on Demand (27 October 2021)

CSA Supplier Member webinar:  The changing nature of customer communications in a post-pandemic world  - Adare (20 October 2021)

CSA Supplier Member webinar: Post-covid Debt and Automation - PayPoint (29 September 2021)

CSA Supplier Member webinar: Empathy: The Driving Force Behind Debt Recovery  - Esendex (08 July 2021)

CSA Supplier Member webinar:  Want to reduce the administrative burden of managing your SM&CR? - Worksmart (19 May 2021)

CSA Supplier Member webinar: Maximising Contact with Digital Engagement - CCS (13 May 2021)

CSA Supplier Member webinar:  Eat, Sleep, Collect, Repeat... - Trust Payments (21 April 2021)

CSA Supplier Member webinar:  Gain unique insights into the collections and recoveries systems market - Arum (24 March 2021)

CSA Supplier Member webinar: Customer Q&A: How Cabot Financial is Adapting Its Collections Contact Centre to Meet Changing Customer Behaviours - Noble Systems (11 March 2021)

CSA Supplier Member webinar: A look at how digital solutions are easing the rising debt dilemma - PayPoint (4 March 2021)

CSA Supplier Member webinar: Revolutionising the customer experience through digital transformation - Adare (28 January 2021)

2020

CSA Supplier Member webinar:  Empower your customers to manage their own debts with REPAY  - Computershare (3 December 2020)

CSA Supplier Member webinar:  Insurance - the inside track - UKGlobal (4 November 2020)

CSA Supplier Member webinar:  Technology will play a vital role in enabling firms to meet the FCA's DISP rules - Worksmart (23 October 2020)

CSA Supplier Member webinar:  Payment solutions - fiserv (7 October 2020)

CSA Supplier Member webinar:  Is your organisation ready for the tsunami of debt on the horizon? - Arum (16 September 2020)

CSA Supplier Member webinar:  Creating Engaging Customer Communications - Adare (9 September 2020)

CSA Supplier Member webinar:  Life After Lockdown: How to Restart Right - Riskonnect (19 August 2020)

CSA Supplier Member webinar: Covid-19 is the first major test for SMCR, has your solution passed that test? - Worksmart

CSA Supplier Member webinar: Collections after Covid – how to support your customers after the crisis - Noble Systems

CSA Supplier Member webinar: How cloud tech can quickly facilitate homeworking and digital service provision - Hostcomm (30 April 2020)

CSA Supplier Member webinar: Debt sale is good business practice for SME creditors & we help you every step - Arum (2 April 2020)

CSA Supplier Member webinar: Insurance - more than you think! - UKGlobal (16 January 2020)

2019

CSA Supplier Member webinar: Collect more & retain your best collectors with Gamification - 5 December 2019 - Noble Systems

CSA Supplier Member webinar: Driving Better Outcomes and Performance in Collections - 6 November 2019 - Pay360 by Capita

CSA Supplier Member webinar: Customer Experience - A Business Necessity - 10 October 2019 - Investor in Customers

CSA Supplier Member webinar: Operationalising SM&CR - 5 September 2019  - Worksmart

CSA Supplier Member webinar: How chatbots can handle up to 85% of customer service enquiries 24/7 - 18 July 2019  - Hostcomm

CSA Supplier Member webinar: Lowering costs, streamlining regulatory risk & compliance processes with RegTech - 22 May 2019 - Alyne

CSA Supplier Member webinar: Top tips on how to maximise postal savings - 9 May 2019 - Adare