Print Page
CSA review
more
| CSA Supplier Members |
|
CSA Supplier Members supply services and products to the collections, debt sale and purchase industry.
To view a full list of CSA Supplier Members, including services offered and contact details, please see below. If you are interested in becoming a Supplier Member of the CSA please click here.  Acquired.com have built a next generation payments platform focused on powering recurring commerce and the digital economy. We exist to give businesses competitive advantage and help them achieve their goals in the digital economy. Acquired.com provides businesses with next generation payments infrastructure and technology that allows businesses to unify, manage and optimise the entire payment lifecycle across payment methods, through a single strategic and commercial relationship. In addition to next generation capabilities, our merchants benefit from exceptional sector expertise and a highly personal and tailored service focused on long-term partnerships with our clients. Acquired.com are an FCA-regulated business, an EMD Agent, and a licensed Payment Initiation Service Provider.
 Data On Demand provide data and insights to companies that service people, helping them better understand and improve engagement with customers. FinTrace provides DCAs, Debt Purchasers and collections departments with fresh contact data to raise customer contact levels and optimise recovery outcomes. Know Your Vulnerable Customer (KYVC) combines high-quality third-party datasets into one unified view, allowing organisations to detect customers living in vulnerable or challenging circumstances.
 DebtStream is a fintech disruptor driving innovation in collections, with a white label, self service collections portal, built by collections specialists for the collections industry. It is the only digital collections portal that covers the
entire collections journey and offers unparalleled levels of end user customisation. Our customers have all reported that using the DebtStream portal has reduced operational costs, increased operational capacity and increased cash collected
with no increase in headcount.
 The scale and speed of new and innovative technology being adopted by your end-users is staggering. Keeping ahead of the digital curve and cultural shift, as well as consumer expectations, is a mammoth task, yet it's one that Esendex specialises
in. We are proud to be one of the forerunners in introducing new ways of communicating with your customer base – taking the friction out of doing business, and balancing this with your internal cost to service accounts. The results are a fantastic
blend of new feature-rich channels that allow your customers to feel empowered to manage and cure their own accounts while ensuring you retain control of the contact strategies used.
 Fathom Management Solutions Limited Fathom provides innovative mission critical software solutions to a broad range of businesses. Industry sectors include the credit services industry, law firms, central and local government, insurance and the healthcare, to name a few. Powerful and flexible facilities enable configuration of the entire lifecycle of your account receivables and provides your customers with a seamless and compliant journey from account management to financial hardship. Fathom prides itself on providing exemplary support services to its customers as well as providing users with a friendly experience. Fathom’s CaseflowFusion® system integrates with numerous technologies including Diallers, SMS, Automated Email, all Microsoft products including SQL and Reporting Services, Direct Debit, Money Claims Online, Mailhouse, Payment Service providers and Credit Reference Agencies. Fathom also provides migration and interfacing services to other systems. Highly scalable and modular by design, the system can grow with your business. With market leading feature content and functionality already in place, fast return on investment is guaranteed. All Fathom systems come with a variety of deployment options, whether you require an in-house or a hosted solution.
Modular pricing together with a range of finance options means there is a Fathom solution for most requirements and budgets.
 Financial Cloud is a leading provider of enterprise software for Financial Services. We offer a unified CRM platform with a single, shared view of every customer, streamlining operations and enhancing customer experiences.
Our mission is to revolutionise the way Financial Services deliver customer experience. We aim to enhance efficiency while also offering enjoyable and supportive services. Whether you're a customer, a call center agent, or even the CEO of a bank, we are
dedicated to ensuring a more positive, helpful, and impactful experience for everyone involved.
 Genius Software Solutions Limited Genius Omni Channel Contact Centre platform, Commpli and our Credit & Collections Debt Recovery platform, Adept are mission critical solutions chosen by contact centres, business process outsourcing and financial service providers to support their customer service, telemarketing, credit management, debt collection and other customer centric service delivery. Incorporated in 2009, Genius management team combines decades of operational knowledge and experience across our target sectors. We really understand what you’re trying to achieve. With commercial and operational flexibility at its core, our business is built on trust, we don’t like late surprises either! With customers operating from locations across the globe, whether those sites are an office, from home, or out in the field, Genius can help your operations excel, bringing your team together via our global data centre network. One partner, many solutions, seamless integration and top tier post implementation support at a fair price. It costs nothing to have a chat, reach out.
Website 0141 280 0275
 HLRLookup.com detects whether a telephone number is real, fake, premium rate, or a throw-away (burner) number. Their service supports CSA members by:
CSA members receive 1K free lookups. To receive the free lookups, create a free account at hlrlookup.com, email support@hlrlookup.com with your details and mention the CSA.
 Howden (previously UKGlobal) is proud to be the recognised insurance broker for Members of the Credit Services Association, providing professional, independent advice. Our technically precise approach to constructing an insurance programme, combined
with our strategic procurement of insurance, means that we can often establish a more appropriate insurance programme for your business, at a reduced cost.
 Indigo Cloud (Trading style DebtView) Indigo Cloud was formed in 2012 when we created DebtView, the SaaS Collections platform that was one of the earliest adopters of cloud processing We operate an agile business model which leans heavily into the cloud-based, digital-first approach that is still the heart of the design ethos for DebtView. Combining this with over 30 years of industry experience, we have built a base covering a wide range of industries delivering a breadth of collection services.
Our Clients use DebtView for early arrears for personal debt and late invoice payments, through to pre-legal and pre-action recoveries into post-judgement collection and enforcement.
 Inicio AI is the only affordability specialist with a uniquely trained avatar which ensures consumers can self-serve to complete detailed, accurate and auditable affordability assessments/I&E forms. The service is provided to businesses as fully white-labelled software which operates seamlessly integrated with existing CRM/dialler/proprietary tech, or as a completely standalone system. The solution can also be delivered as a third-party brand which can enable increased engagement with no contact bases. The solution has an inbuilt benefits check to identify missing income and offers open banking more gently for consumers that will consent and also operates completely manually where they won’t. The solution is highly configurable to ensure it can be adapted to relevant segments and A/B testing MI reporting is built in. Consumers are provided a copy of the form as standard and Inicio is also the first and only I&E specialist with the FCA authorisation to passport I&E data to other creditors should the consumer wish to – this is an optional service for businesses to offer.  Mail Metrics helps organisations manage regulated, critical customer communications via one platform, unifying digital and print. The Mail Metrics platform provides teams with real-time analysis for total control, and customers with the communication experiences they expect. As a trusted partner, Mail Metrics consults with clients in both private and public sector to deliver tailored insight, enabling organisations to maximise the effectiveness of their communications. A suite of certifications across our secure sites provides robust evidence of Mail Metrics’ dedication to operational compliance and integrity. The acquisition of Adare SEC in 2024 positions Mail Metrics as a major player in the UK and Ireland, growing the business to 600 employees and £175 (€210m) million revenue. Services provided: Mail Metrics Platform for outbound solutions (transactional mail, email SMS, portals and, hybrid mail) and, inbound solutions (document management)
 We are Relational. A leading business software provider with just about 30 years of experience, international footprint and a long track record of serving major industry players, providing invaluable support and driving real business impact. We deliver Loan Origination, Loan Management and Debt Management solutions through our own i-Apply, Segmentation and Arotron products. Our long-lasting partnership with a number of international software vendors such as SAP, Informatica, BMC, and Atlassian allows us to also offer Business Service Management, Analytics and Data Governance solutions.
As your strategic partner, we are committed to offer you the best tools to grow your business and excel. And we are there for you along the way.
 Saascoms is an award-winning software business, developing digital contact customer services solutions which are used by over 700 brands globally. A UK business established for over 20 years, Saascoms are recipients of the National Innovation Award and numerous Credit & Collections Technology Awards for our bespoke software solutions. These include: Mailmaster: if you send a large quantity of letters, confidential or otherwise, the cost of posting is expensive. Do you know if the letter is even opened? Replace your letters with Mailmaster. Firstly we send a text, then the recipient completes a security check. Lastly a digital letter is downloaded. The letter can be interactive, so view a balance, make a payment, place an order, book an appointment or complete a survey. Omnireach: customer service includes admin and signposting, which if dealt with by a live agent is costly. Also, customers interact across multiple digital channels including email, chat, social media and text. This can get messy,
but not with Omnireach. Our AI ‘Saasbot’ handles Identification and Verification (ID&V), assesses the initial query across whichever digital non-voice platforms your organisation uses and if Saasbot can’t resolve the query; only then will
it be passed to a live agent with all the previous customer comms on one screen.
 Synertec operate to help organisations create, manage, process and deliver their critical communications. Whether that be managing outbound communications such as financial collection requests integrating online payment technology, Account statements, reminders, general communications and more. Unifying print and digital, through email and SMS platforms, allows Synertec to provide a truly tailored approach to a communications strategy. Building on trusted partnerships, Synertec has secured a portfolio of clients across both public and private sectors and backed by all of the necessary accreditations and certifications we are able to ensure a fully compliant, secure, and auditable communications solution. We never forget that to the sender, and recipient, each piece of communication is critical and because of that we offer various accessibility offerings which cater for the vulnerable and those with physical or learning disability. Large font, Easy Read, Clear Read, Braille and more can all be offered to ensure your communication stands the best chance of getting the intended message delivered.
To ensure a truly end to end service we are also able to provide; Inbound Mailroom services, Document storage, archiving & retrieval, both offsite and digital, digital transformation services aiding in the conversion of printed communications to digital and secure online payment services incorporated physical and digital communications.
 TCN is a global provider of a comprehensive, cloud-based call centre platform for enterprises, contact centres, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs
of call centres with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact centre platform, TCN Operator, features
a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration
& accessibility. In addition, its suite of compliance tools makes it easy to meet Ofcom regulations and other international compliance rules. TCN’s secure platform integrates seamlessly with leading APIs and is trusted by Fortune 500 companies
and enterprises of all sizes in multiple industries in many countries.
 Telrock Systems is a global technology provider of modern SaaS, cloud-native consumer debt collection and universal business rules management and system integration solutions. Our flagship collections solution, Optimus, is an enterprise-wide collections and recovery software platform built new from the ground up. Our flagship business rules management and systems integration solution, SmartConnect, delivers rapid, no-code design, deployment and management of business rules and system integration capabilities for application in any enterprise. Both solutions
leverage modern technology, powerful cloud computing, PCI DSS and SOC2 compliance and are built on more intelligent designs resulting in the broadest and richest Software-as-a-Service (SaaS) offerings in the market. We provide our solutions
in North America and Latin America (LATAM) from our Atlanta office, and in Europe, the Middle East, Africa (EMEA), and Asia Pacific (ASPAC) from our London, UK office.
|
Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map
T: 0191 217 0775
Credit Services Association Limited
Registered in England and Wales No. 00089614
CSA (Services) Ltd
Registered in England and Wales No. 05055685
Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA
