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News & blogs
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Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

Filter news categories via the pull-down menu above.

Press releases
17 October 2025
CSA and Lowell Win Excellence in Training at Collections and Vulnerability Awards »
The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt...
16 September 2025
Winners announced for the 2025 CSA Awards »
The winners of the 2025 CSA Awards, which is hosted as part of the trade body’s annual conference – the UK Credit and Coll...
15 August 2025
CSA announces shortlist for its 2025 award ceremony »
The Credit Services Association (CSA) has announced the shortlist for the 2025 CSA Awards to be held as part of its UK Cre...
27 May 2025
CSA and Lowell Win Best Training Initiative at Credit and Collections Industry Awards »
The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt...
13 May 2025   (0 Comments - view/add)
Calls for reform: Financial Ombudsman Service at crossroads »
The Credit Services Association (CSA), the only UK trade body for the debt collection and purchase industry, has released...
View more in "Press releases" »
General news
03 October 2025
Mazur and Stuart v Charles Russell Speechlys LLP 2025 »
On 16 September 2025 a decision in this high court appeal case made it clear that the Legal Services Act 2007 prohibits an...
22 May 2025
Job Vacancy: CSA expands Learning and Development Team »
An opportunity has arisen for an experienced Internal Quality Assurer (IQA) to work within an established independent trai...
24 July 2024
CSA work with Samaritans to provide new free online learning module »
With Wednesday 24 July being ‘Samaritans Awareness Day’, the Credit Services Association (CSA) is pleased to launch a shor...
28 June 2024
Job Vacancy: CSA Learning & Development Operations Coordinator »
The CSA is recruiting for a Learning & Development Operations Coordinator. Job Title: Learning & Development...
12 June 2024
CSA Cyber Essentials Plus certification renewed »
CSA is pleased to announce the successful renewal of their Cyber Essentials Plus certification. In April 2024, CSA obta...
View more in "General news" »
Blogs & case studies
16 May 2025
28 March 2025
Investing in Collections Team Training: A Critical Priority for Financial Services »
Fiona Macaskill, CSA Strategic Advisor (Learning & Development)...
08 January 2025
Enhancing governance through apprenticeships: Meeting FCA’s Consumer Duty expectations »
Fiona Macaskill, CSA Strategic Advisor (Learning & Development)...
01 November 2024
CSA initial readout of the Chancellor’s Budget Statement »
CSA Chief Executive Chris Leslie sets out his initial reaction to the Chancellor’s Budget “In her first Budget as Labou...
08 October 2024   (0 Comments - view/add)
The Skills and Growth Levy: A unique opportunity for financial services - if employers speak up »
Fiona Macaskill, CSA Strategic Advisor (Learning & Development)...
View more in "Blogs & case studies" »
Compliance Roundups
22 October 2025
CSA Compliance Roundup - 22 October 2025 »
In this issue: CSA responds to the ICO’s complaints guidance for organisations consultation DRFC lauches call for vi...
15 October 2025
CSA Compliance Roundup - 15 October 2025 »
In this issue: CSA responds to FCA CP25/22 modernising the redress system and HMT: review of the Financial Ombudsman Se...
08 October 2025
CSA Compliance Roundup - 8 October 2025 »
In this issue: High Court rules on Mazur and Stuart v Charles Russell Speechlys LLP 2025 FCA proposes compensation s...
02 October 2025
CSA Compliance Roundup - 2 October 2025 »
In this issue: CSA responds to FCA’s deferred payment credit regulation consultation FCA regulatory perspective and...
25 September 2025
CSA Compliance Roundup - 25 September 2025 »
In this issue: FCA's Jessica Rusu delivers speech on their vision for growth-focused regulation UK Par...
View more in "Compliance Roundups" »

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Credit Services Association Limited 
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CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA